Perdido Key Condominium

Project Overview

Loss Type:
Water Damage
Building Type:
Commercial Real Estate - Condominium
Complete - Pensacola Office
September 2017

On the evening of Friday, September 29, 2017, [company,data=name] received a call from a condo association manager, a supply line at a new property located on Perdido Key had ruptured. The resulting water damage affected the source unit, three additional units and common areas that included an event space. The loss occurred the night before a planned wedding reception in the common area.

Complete teams responded immediately, providing extraction and setting equipment. Teams worked diligently to scope the loss, provide moisture readings and sketch affected areas. After being notified of the impending wedding, Complete's teams worked to devise a plan that would allow for maximum drying and minimum disruption to the wedding. Adding to the complexity of the job, the condo still had units under construction, Complete was able to coordinate with the onsite construction company to prevent any miscommunication to the owners and management.

The plan for addressing the club house room, which was hosting the wedding was; set up equipment, hold off on demo until after the event, arrive before the event to break down the equipment, come back immediately after the guest of the wedding had left, reset the equipment and begin demo. In addition to this plan, dehumidification was ducted into the affected ceiling cavity in the common areas to allow for proper drying, but reduce the amount of demo that was needed. This helped to reduce the time frame for the needed repairs. The plan worked perfectly, there was no disruption to the wedding and the common areas were still dried ahead of schedule. By Tuesday, only four days following the loss, Complete finished all required mitigation and restoration services. The condo association manager was grateful for Complete's professionalism and efficiency, and allowing the wedding reception to continue as planned with minimal disruption.

Thomas has been terrific this week following the leak in unit 207 at the condominium. Alex and AJ were the first to respond on Friday night and we would be in much different shape had they not arrived when they did. I am very proud of Complete and their work and professionalism at our property. We will be turning over from the developer to the homeowners in November. I do hope we can retain Complete as our disaster response team.

Dan McArdle